Privacy policy

Last updated: October 28, 2026

This policy explains how Heary collects, uses and shares personal information when you browse our Heary pages, buy a product or contact us. Our store is hosted by Shopify. Contact support@itslumera.com with privacy questions or requests.

Information we collect

We collect information you provide, including your name, billing and shipping addresses, email address, telephone number, order details, account information and support messages. Payment providers process payment information needed to complete your purchase. Please do not send card details or sensitive medical information by email or through general website forms.

We also receive device and usage information, such as IP address, browser type, device identifiers, pages viewed, referral sources and interactions with our website. This may be collected through cookies, pixels and similar technologies. Service providers and advertising partners may supply information about payments, deliveries and campaign interactions.

How we use information

• Process orders and payments, arrange delivery and provide returns, warranty support and customer service.
• Maintain accounts, communicate about orders and respond to enquiries.
• Improve website usability, measure performance and understand how visitors use our pages.
• Send marketing where permitted and measure or personalise advertising, subject to applicable choices and consent.
• Detect fraud, secure our services, maintain business records and meet legal obligations.

Analytics, advertising and session recordings

We use Google Analytics 4 to measure website traffic and purchase journeys, Microsoft Clarity to understand interactions through heatmaps and session recordings, and Meta tools to measure advertising and conversions. Depending on your privacy choices and applicable law, these services may collect device information, page visits, clicks, scrolling and transaction events. Session recordings are intended to help us improve the website, not to collect sensitive health information. Please avoid entering sensitive information in fields that do not require it.

Learn more from Google, Microsoft and Meta. You can manage available cookie preferences on our website and through your browser. Blocking cookies may affect some features.

Who receives information

We share information as needed with Shopify, payment processors, fulfilment and shipping partners, customer-support providers, analytics and advertising services, and professional advisers. We may disclose information with your direction, to comply with legal requirements, to protect rights and prevent fraud, or as part of a business transfer. Advertising disclosures may count as a “sale” or “sharing” of personal information under some state laws, even when no money is exchanged.

Mobile opt-in consent and telephone information collected for text messaging are not shared with third parties for their own marketing. Service providers may use that information to deliver authorised messages on our behalf.

Shopify

Shopify processes information to host and support the store, process transactions and provide its services. Some Shopify processing is governed by its own policies. Read Shopify’s consumer privacy policy and visit its privacy portal for relevant choices.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete or obtain a copy of your personal information; opt out of targeted advertising, sale or sharing; restrict certain processing; or withdraw consent. We will handle valid requests as required by applicable law and may verify your identity or an authorised agent’s authority. You may appeal a denied request by contacting us. We will not discriminate against you for exercising applicable privacy rights.

Contact support@itslumera.com to make a request. Where required, we recognise applicable browser opt-out signals such as Global Privacy Control. You can unsubscribe from marketing emails using their unsubscribe link; necessary order and service messages may continue.

Security, retention and international processing

We use reasonable safeguards, but no online service can guarantee absolute security. We retain information for as long as needed for the purposes described above, including orders, disputes, accounting and legal obligations. Our providers may process information in the United States and other countries. Where required, appropriate safeguards apply to international transfers.

Children and third-party websites

Heary products and services are intended for adults. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information. Other websites linked from our pages have their own privacy practices, which we do not control.

Changes and complaints

We may update this policy and will change the date above and provide any notice required by law. Contact support@itslumera.com with concerns. You may also complain to the privacy regulator responsible for your location.