Shipping policy

Last updated: October 28, 2026

Fast, free delivery for Heary

We offer free standard tracked, insured shipping on Heary orders within the United States, with no minimum order requirement.

Processing and delivery estimates

Orders generally arrive within 2–5 business days of purchase: approximately one business day for processing and 1–4 business days in transit. Business days are Monday through Friday, excluding federal holidays. Weekend and holiday orders are processed on the next business day. Any more specific dispatch estimate shown at checkout or in your order confirmation applies to your order.

During processing, we verify order and payment details, prepare the product, carry out quality checks and package it for shipment. Delivery dates are estimates, not guarantees. Carrier delays, severe weather, remote destinations and other circumstances may affect delivery. We will contact you about material delays where required.

Tracking and insured shipping

Once your order ships, we send a shipping confirmation with tracking information. Carrier tracking provides progress updates and an estimated delivery date. Signature confirmation may be required.

If a package is damaged, stolen or lost during shipping, contact us promptly so we can investigate with the carrier and arrange a replacement at no cost where covered by our insured shipping. This does not limit any other remedies available to you.

Where we ship

We ship throughout the United States, including Alaska and Hawaii, which may take longer. APO/FPO/DPO addresses are supported; PO boxes may require special handling. Contact us before ordering if your delivery address has special requirements.

Delivery details

Check your shipping address carefully, including apartment or unit numbers. Someone should be available to receive the package or provide appropriate delivery instructions. Identification may be required for delivery confirmation. If you notice an incorrect address, contact us immediately; changes may not be possible after dispatch.

Delays, damage or missing packages

Email support@itslumera.com with your order number and details if an order has not arrived within its estimated timeframe, tracking shows a delivery you have not received, or the package arrives damaged. Keep the packaging and photographs of any damage to assist our investigation. We aim to respond to shipping enquiries within 24 hours on business days.

Cancellations and returns

Contact us promptly to request cancellation. Once an order is processed or shipped, we may be unable to stop it. See the Heary refund policy for eligibility, sale-item exclusions and any applicable, previously disclosed return or cancellation costs. Mandatory consumer rights remain unaffected.