Terms & conditions

Last updated: October 28, 2026

1. About these terms

These terms apply to purchases of Heary products and use of Heary’s website pages. By placing an order, you agree to the terms presented to you at purchase. Changes apply prospectively and do not remove rights or promises attached to existing orders. Contact us at support@itslumera.com.

2. Eligibility and appropriate use

You must be at least 18 and legally able to enter a purchase agreement. Use the website lawfully and provide accurate order information. Do not misuse accounts, interfere with website security or submit fraudulent orders.

3. Product information

Heary provides product information, onboarding guidance and customer support. Website content is not individual medical advice or a substitute for an assessment by a qualified hearing professional. Follow the intended-use guidance, fitting instructions and warnings supplied with your product. Hearing aids may not be suitable for every type or degree of hearing loss. Seek professional advice where appropriate.

4. Orders and availability

Orders are subject to acceptance and stock availability. We may limit or cancel orders where there is a pricing error, unavailable stock, suspected fraud or other legitimate reason. If an order we cannot fulfil has been paid for, we will notify you and refund the applicable amount.

5. Prices, promotions and payment

Prices are in US dollars unless stated otherwise. Your checkout shows the amount payable, including applicable discounts, taxes and delivery charges. Promotions have their stated conditions and cannot be applied retrospectively unless we agree. Payments are handled by third-party payment providers. An order does not create a subscription unless you expressly select and agree to one.

6. Shipping

Heary orders are delivered using tracked shipping. Typical delivery is 2–5 business days, subject to the estimate shown for your order. Delivery times are estimates and can be affected by carriers and circumstances beyond our reasonable control. See our shipping policy for processing, coverage and delivery support. Nothing in these terms removes your rights when goods are not delivered.

7. Returns, refunds and warranty

Our refund policy forms part of these terms. Eligible full-price purchases may qualify for our voluntary 45-day Better Hearing Guarantee, subject to its conditions, including an appropriate trial, correct use, support engagement and prior return authorisation. Contact us with your order number before returning anything. Any applicable return shipping, cleaning or handling costs must be consistent with the terms disclosed at purchase and applicable law.

Sale items and discounted purchases

Sale items are not eligible for returns or refunds under our voluntary returns policy. This includes products purchased at a reduced price or using a promotional discount code.

This exclusion applies to future purchases where it is disclosed before purchase. It does not remove a guarantee specifically offered when an order was placed, affect existing orders retrospectively, or limit rights relating to faulty, damaged, incorrect or undelivered goods, the applicable product warranty, or other rights that cannot be excluded by law.

The one-year manufacturing warranty and any non-excludable rights remain available where applicable. A replacement resolves the original purchase and does not automatically start a new purchase or trial period, unless otherwise agreed or required by law.

8. Cancellations

Contact us as soon as possible to request cancellation. We may be unable to stop an order after processing or dispatch. The refund policy sets out applicable cancellation and refused-delivery charges. Such deductions apply only where properly disclosed and permitted by law; they do not override remedies for our failure to supply the agreed goods.

9. Fulfilment partners and customer support

We work with manufacturing and fulfilment partners to supply and ship Heary products. Heary coordinates the website, ordering and after-sales support. These arrangements do not remove our obligations to you as the seller. Ownership passes on delivery, subject to applicable law.

10. Fraud and payment disputes

We may investigate suspected fraud and respond to payment disputes using order, delivery and support records. We encourage you to contact us so we can help resolve a problem. Nothing here prevents you from exercising a valid payment dispute or consumer right.

11. Website content and third-party services

Website content and branding belong to their respective owners. Do not reproduce them unlawfully. Third-party websites and payment services have their own terms. We aim for accurate content but may correct errors and update the website.

12. Privacy and communications

Our privacy policy explains how we use personal information, including analytics and advertising tools. Marketing consent is not a condition of purchase. Use the unsubscribe link in marketing emails to opt out. Order and necessary service messages may continue.

13. Liability and disputes

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the website or products. No provision excludes liability or consumer rights that cannot lawfully be excluded. Contact support@itslumera.com first if a dispute arises so we can try to resolve it. These terms do not impose mandatory arbitration or waive access to courts or mandatory protections available in your place of residence.

14. General provisions

If a provision is unenforceable, the remaining terms continue to apply to the extent lawful. These terms, the policies linked here and the specific offer accepted at checkout describe your purchase agreement. Specific promises made at purchase and mandatory law prevail over inconsistent general exclusions. We may restrict website access for unlawful use without removing existing purchase rights.